I just had the worst experience with customer service ever with Greg. I called him 1 week ago to come to a house call to check my computer. He asked me to text him the information which I did 6 days ago. He never replied. He never showed up today for the call. I called and he just said I guess I slipped through the cracks. He can't come out today. I asked for a discount and he had the nerve to say no he could not afford it. Absolutely the worst service ever. And to be honest, I texted him 7 times and he never once replied. All he had to say was he was sorry and yeah how about a 10% discount for FORGETTING ME. I do not recommend them at all. I really hope that in the future Greg will be kinder and at least LOOK at his text messages. I find it really hard to believe that a computer guru did not look at his text messages for 6 days. 6days he didn't look at his messages? I do not recommend them at all. I would have prior to this. But the attitude I got from him and the fact that he said he did not see my texts for 6 days? Not sure what the issue is, however, it needs to be resolved.
Greg and Doug are awesome. Bought a custom gaming rig from them and that machine is amazing. Zero issues and super great price. Real down to earth honest guys. They definitely earned my money and my business in the future.
Gregory, of Tri City Computers is my favorite computer guy in the world, . . well, the greater Prescott region. He is attentive, well-informed, computer-current, personable, highly, efficient, orderly, fair, and I learn from him every time I need his services. Keep up the good work Tri City! Thank you again Gregory.
I needed windows 10 installed on our PC and a laptop and Tri Cities Computer completed these upgrades in a timely manner. They upgraded the PC hard drive to an SSD and ensured that the new configuration performed as expected. This attention to detail required extra time and they kept me updated on the status of this effort. Greg and Doug are very courteous and patiently described the work that was required to be done. It is nice to know their services are available rather than feeling compelled to use the GEEK Squad. I would recommend them to anyone.
My computer that I use for our small business was running so SLOW I became frustrated and decided to call around for a computer repair person. I usually use Best Buy but it's so difficult to get an appointment and the wait time is unreal. So, I got a hold of Tri City and the were SO helpful. I had my computer back in less than 24 hours and it is like having a completely new computer. The prices were more than fair and the customer service was phenomenal!!! I highly recommend you call them FIRST!!!!!!!!
Greg was so helpful and really explained what the issues were with my computer. He was able to fix my problems, make recommendations all in the same day. I will definitely go back when I need more help.
Well after I fell for a scammer and was very upset with myself, I called Tri City Computers and he really made me feel better and took care of my computer right away. He also updated it with better parts and took the time to explain everything to me. Thank you for all your help.
Greg at Tri City Computers made my day! He fixed my computer fully, and explained in common terms what I needed. His bill was exactly what he quoted with no "surprises". He sat with me to show me the changes he made. I will be returning to Tri City Computers with any concerns I have in the future. I recommend them fully!
I have used Tri-City computer repair three times in the last several months. All were for different issues. The first was for my son's computer that was damaged in the move. It was diagnosed and repaired within a day at a very reasonable price. I returned a few weeks later when I had I problem with my laptop's virus protection. Again the problem was diagnosed and made right in a very short amount of time and at a reasonable cost. I spoke with Greg when I brought my laptop in and he explained I could keep my laptop and upgrade to digital and get Windows 10. Wow it was great! My computer is much faster with more memory. I had to go back for printer problem after the upgrade and Greg fixed that too in a very timely manner. Thanks again. I will use them again if I have any further computer issues.
The other day when I was about to start playing one of my ‘Hot Single Shooter’ computer games, I heard a “Snap, Crackle, Pop” sound and all of a sudden, my mind absorbing game lock on screen and froze up. Staring in amazement I whispered a couple phrases that can’t be mentioned here and rebooted the PC. That usually fixes things and gets me back running again. But, not this time. In fact, not this time and several times over.
So I grabbed my PC and sprinted to my favorite PC repair shop, Tri-City Computers and anxiously explained to them my dilemma and the frustration I was experiencing being unable to shoot ‘Bad Guys’ on my computer game. You see, I’m a retiree with too much time on my hands, sometimes. But that’s another story.
With straight forth eagerness and professionalism, the techs at hand took my PC and reconnected cables, plugs and all other fancy technical things and proceeded to look inside her (my PC). With the skill of a diagnostician and skillfully searching inside while making discovery comments such as “Oh, Ah, oh no, this is not good.” They turned to render me the sad news while I paced the floor like an expected Father awaiting his first newborn. Well, not really but you get the picture.
“Your graphics board is fried, toasted, gave up the ghost. We will have to render a transplant.” Relieved, I replied, “Okay, whatever it takes. Spare no costs.” So after ordering a replacement, they installed a brand new graphics board – a younger model, sleek, fast with more power. So now I’m very happy sitting in front of my monitor shooting up bad guys in my single action computer game.
The bottom line to this little escapade is to render to all of you who are reading this that in my opinion there is no other better computer repair shop anywhere, hands down bar none then Tri-City Computers. Professionalism, backed by knowable – certified technicians, shrouded by honesty, straight talk and a fair price. Your one stop shop - Tri-City Computers.
TRI CITY COMPUTERS AWESOME. MY SECOND TIME WITH THEM. UPGRADED MY OLD DELL LAPTOP WINDOWS 7 TO A NEW DIGITAL HARD DRIVE WINDOWS 10. SPEED IS INCREDIBLE. GREG AND ZION PROFESSIONAL. I TOTALLY RECOMMEND THEM.
I have been going to Tri City Computers for many years. Today, once again, they helped me. The mouse on my laptop was stuck. Thankfully a minor issue. Through my experience with them, they have always offered and explained options to any-bigger- issues I have had. They are always knowledgeable, courteous, and helpful. They give you fast and honest treatment. And your money stays with a local business and someone that is looking you in the eye, not asking you to get in line for a ticket and giving vague information about what you are getting yourself into! I trust these people and recommend them.
After taking my computer in for repair numerous times to several repair shops, I had given up hope; even thought of burning the stupid thing. A good friend recommended Tri City Computers in Prescott Valley. Zion and Greg were very knowledgeable and helpful in helping me understand why I was dissatisfied with the other unit and into a refurbished computer. This one I really like! And...they gave me a credit for the old stupid one. Since I'm a bit computer illiterate, the help I received with the initial setup was awesome. I'll be back and recommend you to others. Thanks Zion and Greg.
Couldn't ask for a better computer company to deal with. I would have given a 10 star review if it were available.
Greg and son, Zion were a pleasure to deal with and know their stuff.
I freely recommend them to anyone.
An addendum to the above:
If only my internet service/provider(?) were as reliable as these folks.
Once again they saved my bacon. Can't recommend them high enough.
Last week I took my 2+year old laptop into Tri-City Computers to see if they could help me. Greg and Zion were so kind and tried to help me. It was not a computer that could be helped. Thankfully they sold me a computer they had refurbished for a very low price. It works beautifully, I love it. Best home laptop I have ever owned. They helped me with Desktop shortcuts for all of my needs as well as setting up my printer/scanner. Their Customer Service is excellent.
Anyone needing affordable computer repair, Tech support this is the place to go.
A family business with folks you can trust.
Greg, Dorie and Zion.
I trust & have confidence in Tri City Computers. Zion has worked on 2 of my laptops & they're running great. As I'm not computer savvy, Zion takes the time to explain & show me what has been fixed on my laptops--along with advice & tips. Zion & Greg have integrity--they stand behind their work & "go the extra mile."